Privacy Policy

Privacy Policy

Last Updated: 21st Jan 2025

Crwys Electrics Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services.

1. Who We Are

Crwys Electrics Ltd is a company registered in England and Wales, providing electrical services to residential and commercial customers. Our registered address is 32 Crwys Rd, Cardiff CF24 4NL, United Kingdom, and our company registration number is 00809939.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and address.
  • Technical Information: IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.
  • Service-Related Information: Details you provide when requesting a quote, booking a service, or communicating with us.
  • Payment Information: Payment details necessary for processing transactions.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our services.
  • To communicate with you, including responding to inquiries and sending updates.
  • To process payments and manage billing.
  • To comply with legal obligations.
  • To analyse website performance and improve user experience.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Consent: When you provide clear consent for us to process your data.
  • Contractual Necessity: To fulfill our contractual obligations.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our services and manage our business effectively.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with the following parties:

  • Service Providers: Third-party companies that assist in delivering our services (e.g., payment processors, IT support).
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data in certain circumstances.
  • Restriction: Request restriction of processing your data.
  • Portability: Request transfer of your data to another organization.
  • Objection: Object to the processing of your data based on legitimate interests.
  • Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.

To exercise your rights, contact us at enquiries@crwyselectricsltd.co.uk. We will require proof of identity before processing your request.

8. Security Measures

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed 100% secure.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse website traffic. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates the most recent revision. We recommend checking this page periodically for updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: enquiries@crwyselectricsltd.co.uk
Phone: +44 29 2022 7095
Address: 32 Crwys Rd, Cardiff CF24 4NL, United Kingdom